Privacy Policy h5five

1. Introduction and Scope

This Privacy Policy is issued by h5five ("Company", "we") operating under international licensing. This Policy applies to all players who register an account, use our services, access the website or communicate with h5five through any official channel.

By registering an h5five account or continuing to use this platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please stop using the h5five platform.

h5five takes our responsibility for user privacy seriously. We ensure that all data processing is carried out transparently, lawfully and securely. This Policy may be updated from time to time and we will notify you of material changes via email or a notice on the website.

2. Personal Information We Collect

In the course of registering and using h5five's services, we collect various types of personal information to ensure a safe playing experience, meet regulatory requirements and process financial transactions accurately.

Identity and contact information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth to verify the minimum age requirement of 21 years
• Identity card number (MyKad) or passport number
• Current residential address
• Active mobile phone number
• Valid email address

Financial and transaction information:

• E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) for processing deposits and withdrawals
• Bank account information for FPX and DuitNow transactions
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Records of all deposit and withdrawal transactions

Technical and activity information:

• IP address, browser type and device data
• Login activity logs and game session logs
• Cookie data and related tracking technologies
• Betting history and game preferences

3. Purposes for Using Personal Information

h5five processes your personal information solely for legitimate and necessary purposes. We do not use your data beyond the scope stated below:

• Identity and age verification: Ensuring all players are 21 years of age or older before being permitted full access to h5five's services.
• Account management: Creating, maintaining and securing player accounts, including password recovery and two-factor authentication.
• Transaction processing: Handling deposits, withdrawals and bonus payments accurately and securely.
• Regulatory compliance: Meeting legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CFT).
• Service improvement: Analysing aggregated usage patterns to improve platform quality and the player experience.
• Service communications: Sending important notices about your account, policy changes, relevant promotions and customer support.
• Security protection: Detecting and preventing fraud, suspicious account activity and unauthorised access.
• Dispute resolution: Retaining transaction records to assist in resolving any disputes between players and the platform.

4. Sharing and Disclosure of Information

h5five does not sell or rent your personal information to outside parties for marketing purposes. However, in certain situations permitted by law or required for operations, information may be shared with the following parties:

Trusted service providers: Payment processing companies, identity verification service providers and technology infrastructure providers that are bound by strict confidentiality agreements with h5five.

Competent authorities: Law enforcement agencies, regulatory bodies or courts when required by law or a valid court order.

Fraud prevention: Fraud detection service providers and information-sharing platforms within the online gambling industry for security purposes.

5. Data Security and Protection

h5five implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

The h5five platform uses 256-bit SSL encryption technology for all data communications between players' browsers and our servers. Passwords are stored in hashed form using strong cryptographic algorithms — we do not store passwords in plain text.

Access to databases containing players' personal information is restricted to authorised personnel only. All internal access is monitored and recorded. Security reviews are conducted regularly by our cybersecurity team.

In the event of any security incident affecting your personal data, h5five will notify you within a reasonable period after we become aware of the incident, in line with applicable legal obligations.

6. Data Retention Period

h5five retains your personal information for as long as necessary to fulfil the original purpose for which the data was collected, or for as long as required by applicable law.

Account and transaction records are typically retained for the duration of the active account plus an additional period set by international licensing compliance requirements. After that period, data will be securely deleted or permanently anonymised.

If you close your h5five account, certain records — particularly those relating to financial transaction history — must still be retained to meet legal obligations related to anti-money laundering and internal audit requirements.

7. Use of Cookies and Tracking Technologies

h5five uses cookies and similar tracking technologies to improve the player experience, analyse platform performance and maintain the security of your login sessions.

Essential cookies (required): Necessary for basic website functions such as login sessions, security verification and language preferences. These cookies cannot be disabled without affecting core platform functionality.

Analytics cookies: Help us understand how players use the platform so we can improve the interface and user experience. Data is collected in aggregate form without identifying individual users.

Preference cookies: Store player settings such as language preferences and display choices for convenience during future sessions.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the availability or functionality of some h5five platform features.

8. Player Rights Regarding Personal Data

As an h5five player, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights:

9. Cross-Border Data Transfers

As h5five operates under international licensing, your personal data may be transferred to and stored on servers located outside Malaysia. In all such cases, h5five ensures that protection equivalent to the standards set out in this Privacy Policy is maintained.

Any international data transfers are carried out only to jurisdictions with adequate data protection, or based on recognised transfer mechanisms such as data processing agreements that comply with international standards.

10. Amendments to This Privacy Policy

h5five reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Each new version will state the effective date at the top of this document.

For material amendments — that is, those that significantly change how we use or share your personal data — we will send a notice to the email address registered in your account at least 14 days before the changes take effect.

Continued use of the h5five platform after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you have the right to close your account before the effective date.

11. How to Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the h5five data privacy team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the live support button on the h5five platform
• Email: [email protected] — state "Data Privacy Inquiry" in the subject line
• Response time: We aim to reply to all privacy-related inquiries within a reasonable timeframe

Support is available in Malay and English. We encourage you to contact us first before taking any other steps, as we are committed to resolving every privacy concern directly and transparently.